CRTC launches 9-8-8 for suicide prevention

On November 30, 2023, the Canadian Radio-television and Telecommunications (CRTC) launched a new, national, three-digit number for suicide prevention and emotional distress support.

Funded by the Government of Canada, and led by the Centre for Addiction and Mental Health, 9-8-8 is available by phone and text, provided in both English and French, and accessible 24 hours a day, 7 days a week.

Canada’s 9-8-8: Suicide Crisis Helpline builds on Talk Suicide Canada’s model, where existing distress and crisis services across the country form the 9-8-8 responder network. Experienced, well-trained partners across the country will be available to provide support where and when people need it the most.

When someone reaches out to 9-8-8, they will be connected to the responder who is closest to them, based on their area code. In the event that a local responder is not available, the call or text will be routed to another 9-8-8 partner or the national hub that will provide support, ensuring that calls and texts to 9-8-8 are answered.

As well, depending where the caller lives, they will also be able to select an option to receive specialized support for youth or Indigenous communities. Kids Help Phone will be one of the partners delivering specialized support for youth, and Hope for Wellness will provide specialized support for Indigenous callers.

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